GENERAL TERMS AND CONDITIONS OF REAL DREAM S.R.O. – FISHTIME.CZ
Portal Operator: REAL DREAM s.r.o.
Company ID (IČO): 08952931
Registered Office: Vykáň 21, 289 15, Czech Republic
Commercial Register: Registered under file number C 327753/MSPH with the Municipal Court in Prague
Email: [email protected]
Telephone: +420 739 666 974
Website: www.fishtime.cz
(hereinafter referred to as the “Operator”)
1. INTRODUCTORY PROVISIONS AND SCOPE OF ACTIVITIES
1.1. REAL DREAM s.r.o. operates and owns the website www.fishtime.cz (hereinafter referred to as the “Fishtime Portal” or the “Portal”), which is primarily intended for searching, presenting and arranging reservations for fishing locations, accommodation, boat rentals, fishing guides and other related services.
1.2. The Operator acts as a travel agency (CA) and, as part of its business activities, arranges individual services provided by third parties (hereinafter referred to as the “Service Providers”).
1.3. The Operator is not a tour operator within the meaning of Act No. 159/1999 Coll. and does not organise package holidays. It does not organise or sell its own package holidays to end customers.
1.4. When arranging services, the Operator acts as an intermediary between the Customer and the Service Provider. The contractual relationship concerning the actual provision of the booked service is established directly between the Customer and the relevant Service Provider.
1.5. As part of its intermediary activities, the Operator may arrange communication, forward orders, administer reservations and, where applicable, accept payments in the name and on behalf of the Service Provider.
1.6. These Terms and Conditions govern the mutual rights and obligations between the Operator and the Customer when using the Portal and when arranging services.
1.7. These Terms and Conditions apply to the arrangement of individual services that do not constitute a package holiday or linked travel arrangements within the meaning of the applicable legal regulations. If a particular transaction falls under a special legal regime, the relevant statutory provisions and corresponding special terms and conditions shall apply.
2. ORDERS AND CONFIRMATION OF RESERVATIONS
2.1. The Customer may submit a non-binding enquiry through the Portal regarding a selected service, location or date.
2.2. By submitting an enquiry, the Customer expresses an interest in reserving a particular service. The submission of an enquiry alone does not constitute the conclusion of a contract for the provision of the service or automatic confirmation of a reservation.
2.3. The Operator forwards the enquiry to the relevant Service Provider, who verifies, in particular, the availability of the requested dates, the price, the scope of the services provided and any additional conditions.
2.4. The Operator subsequently forwards the Service Provider’s information and offer to the Customer, together with any further instructions necessary to complete the reservation.
2.5. A reservation becomes binding only once it has been confirmed by the Service Provider, either directly to the Customer or through the Operator, where the Operator has been authorised by the Service Provider to provide such confirmation.
2.6. Upon confirmation of the reservation, a contractual relationship is established between the Customer and the Service Provider. The Operator is not a party to this contract unless expressly stated otherwise for a particular service.
2.7. Before confirming a reservation, the Customer is obliged to check the accuracy of all details, in particular the dates, number of persons, scope of the service, price, payment terms and cancellation conditions.
2.8. The Operator reserves the right to reject or not forward an enquiry if it is incomplete, contains obviously incorrect information or cannot be processed.
2.9. Information about the availability of services displayed on the Portal is for informational purposes only. Actual availability and the final price are confirmed by the relevant Service Provider.
3. PRICES AND THE OPERATOR’S REMUNERATION
3.1. The prices of individual services are determined directly by their respective Service Providers.
3.2. The Operator does not increase the prices of the services offered in order to generate its own commercial margin. The aim of the Fishtime Portal is to offer Customers the opportunity to make a reservation at the price set by the Service Provider, corresponding to the price available when booking directly with the Service Provider under comparable conditions.
3.3. The Operator receives an agreed commission from the Service Provider for arranging reservations. The amount and method of payment of this commission are governed by a separate agreement between the Operator and the Service Provider.
3.4. The Customer is not charged a separate intermediary fee unless expressly stated otherwise in advance for a particular service.
3.5. If the price of a service is quoted in a currency other than Czech korunas, an indicative converted amount may also be displayed on the Portal. Such conversion is provided for the Customer’s information only. The binding price and currency are those confirmed by the Service Provider.
3.6. Any bank charges, international payment fees or exchange rate differences are subject to the terms and conditions of the relevant bank or payment institution and the conditions confirmed at the time of reservation.
3.7. The final price, any additional charges and the scope of services included must be communicated to the Customer before the reservation is confirmed as binding.
4. PAYMENT TERMS
4.1. Payment for the booked service shall be made in accordance with the payment terms of the relevant Service Provider, which are communicated to the Customer before the reservation is completed.
4.2. Payment may be made in one of the following ways:
a) The Customer pays the price directly to the Service Provider, to its bank account or by another method specified by the Service Provider;
b) The Customer pays the price into the Operator’s bank account, where the Operator accepts the payment exclusively in the name and on behalf of the relevant Service Provider, based on the Service Provider’s authorisation.
4.3. If the Customer makes payment through the Operator, the Operator administers the received payment and subsequently transfers it to the Service Provider or accounts for it in accordance with their mutual agreement.
4.4. In the case of payment into the Operator’s bank account, the Customer’s payment obligation towards the Service Provider is considered fulfilled to the extent of the amount received when the relevant amount is credited to the Operator’s account, provided that the Operator is authorised to accept the payment in the name and on behalf of the Service Provider.
4.5. The Operator is responsible for the proper processing of payments that it receives and administers itself. The Customer is responsible for any failure to meet payment obligations when paying directly to the Service Provider.
4.6. The amount of any deposit, its due date, the deadline for payment of the remaining balance and any other payment conditions are determined by the Service Provider. These conditions are communicated to the Customer before the reservation is confirmed.
4.7. If the Customer fails to pay the required amount by the specified deadline, the Service Provider may proceed in accordance with its payment and cancellation terms, including possible cancellation of the reservation.
4.8. The Operator is not responsible for the consequences of the Customer’s late payment if the payment is not made through the Operator and the Operator did not cause the delay itself.
4.9. Any refunds shall be governed by the contractual terms of the Service Provider and the applicable legal regulations. If the payment was received by the Operator, the Operator shall arrange the refund to the Customer to the extent and in the manner corresponding to the Service Provider’s instructions and its own statutory obligations.
5. CANCELLATION AND CANCELLATION OF RESERVATIONS
5.1. Cancellation terms and conditions for individual services are determined by the relevant Service Provider.
5.2. The specific cancellation conditions must be made available to the Customer before the reservation is confirmed as binding, whether through the offer, a separate document, the reservation confirmation or another appropriate method.
5.3. The Customer is obliged to familiarise themselves with the cancellation conditions before confirming the reservation. By confirming the reservation, the Customer accepts the Service Provider’s conditions to the extent that they have been duly made available and agreed upon.
5.4. The Customer may send a request to cancel a reservation directly to the Service Provider or to the Operator. If the Customer contacts the Operator, the Operator shall forward the request to the relevant Service Provider without undue delay.
5.5. The Operator may provide the Customer with administrative assistance in communicating with the Service Provider and handling a request to cancel a reservation.
5.6. Any cancellation fees, entitlement to a refund of the amount paid and other consequences of cancelling a reservation shall be governed by the Service Provider’s terms and conditions and the applicable legal regulations.
5.7. If a reservation is cancelled by the Service Provider, the Service Provider is obliged to proceed in accordance with the agreed contractual terms and the applicable legal regulations. The Operator may assist the Customer by forwarding information and administering refunds.
5.8. Nothing in this Article shall restrict the Customer’s statutory rights.
6. LIABILITY FOR THE SERVICES PROVIDED
6.1. The Service Provider is responsible for the actual provision of the service, its quality, scope, availability, safety and compliance with the agreed conditions.
6.2. The Operator is not the provider of accommodation, boat rentals, fishing services, guiding services or any other services presented on the Portal.
6.3. The Operator is not responsible for any acts or omissions of the Service Provider, the quality or course of the actual provision of the service, or any damage caused by the Service Provider or its employees, unless the Operator itself is liable for such damage under the applicable legal regulations.
6.4. The Operator is responsible for its own actions and for fulfilling the obligations arising from its intermediary relationship and the applicable legal regulations.
6.5. In particular, the Operator is responsible for properly forwarding received enquiries, correctly forwarding information that it has provided to the Customer itself, and properly administering payments that it receives itself.
6.6. Information about fishing locations, camps, fishing waters, accommodation, boats and other services is published on the Portal based on information obtained from Service Providers or other available sources. The Operator endeavours to ensure that such information is accurate and up to date; however, some information may change over time.
6.7. Before using a service, the Customer is obliged to familiarise themselves with the current rules of the particular fishing area, local regulations, fishing rules, fishing permit conditions, safety instructions and any other rules established by the Service Provider or the relevant authorities.
6.8. The Customer is responsible for complying with the legal regulations and rules applicable at the location where the service is provided, particularly regulations governing fishing, navigation, safety and nature conservation.
6.9. Nothing in these Terms and Conditions excludes or limits the Operator’s liability to the extent that such liability cannot be excluded or limited under the applicable legal regulations.
7. COMPLAINTS AND GRIEVANCES
7.1. Complaints concerning the actual provision of a service, particularly its quality, scope, execution or failure to comply with the agreed conditions, shall be submitted by the Customer to the relevant Service Provider.
7.2. The Customer may also send a complaint or grievance concerning the service provided to the Operator. The Operator may assist the Customer by forwarding the complaint to the relevant Service Provider and facilitating subsequent communication.
7.3. The Operator is responsible for complaints concerning its own services and its own actions, particularly any errors in arranging services, forwarding orders and administering payments.
7.4. A complaint concerning the Operator’s activities may be submitted by the Customer using the contact details provided in these Terms and Conditions.
7.5. The Operator shall acknowledge receipt of a complaint where required by law and shall handle it within the statutory time limit.
7.6. Submitting a complaint does not affect any other statutory rights of the Customer.
8. CONSUMER RIGHTS AND WITHDRAWAL FROM CONTRACT
8.1. If the Customer is a consumer, meaning a natural person acting outside the scope of their business activities or independent professional practice, the relevant consumer protection legislation shall apply to the contractual relationship.
8.2. If a contract between the Customer and the Operator is concluded by means of distance communication, the Customer has the right to withdraw from the contract within the statutory fourteen-day period, unless an exception is provided for by law.
8.3. The right to withdraw from a contract shall be assessed separately in relation to the intermediary agreement concluded with the Operator and the contract for the provision of a specific service concluded with the Service Provider.
8.4. For services provided on a specific date or during a specific period, particularly accommodation, rental of recreational facilities and services related to leisure activities, a statutory exception to the fourteen-day right of withdrawal may apply.
8.5. The Customer acknowledges that the specific right to withdraw from a contract depends on the nature of the service booked, the content of the contract concluded and the applicable legal regulations.
8.6. Nothing in this Article shall restrict the Customer’s statutory right to withdraw from a contract where such a right applies.
9. PERSONAL DATA PROTECTION
9.1. The Operator processes Customers’ personal data in accordance with the applicable legal regulations, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).
9.2. Personal data is processed primarily for the purposes of handling enquiries, arranging reservations, communicating with Customers, administering payments, fulfilling legal obligations and, where applicable, protecting the Operator’s legal claims.
9.3. Where necessary, personal data may be transferred to the relevant Service Provider, including to another country, if required for handling an enquiry or completing a reservation.
9.4. Detailed information regarding the scope and manner of personal data processing, legal grounds, retention periods and Customers’ rights is provided in a separate document entitled Privacy Policy, available on the Portal at www.fishtime.cz.
10. PHOTOGRAPHS AND VISUAL MATERIALS
10.1. If the Customer provides the Operator with photographs, videos or other visual materials for publication on the Portal or use in Fishtime marketing materials, the Operator may use such materials only to the extent permitted by the relevant authorisation or consent.
10.2. The Customer confirms that they are authorised to provide the Operator with the relevant materials for the intended use and that providing such materials does not infringe any copyright or third-party rights.
10.3. The Customer is obliged to obtain the necessary rights to use the photographs and any required consent from persons depicted in the photographs, where required by applicable legal regulations.
10.4. The scope, purpose and any additional conditions for the use of the materials provided may be governed by a separate agreement between the Customer and the Operator.
11. OUT-OF-COURT CONSUMER DISPUTE RESOLUTION
11.1. If a consumer dispute arises between the Customer and the Operator and cannot be resolved by mutual agreement, the Customer has the right to contact the relevant out-of-court consumer dispute resolution entity.
11.2. The out-of-court consumer dispute resolution entity is generally:
Czech Trade Inspection Authority
Gorazdova 1969/24
120 00 Prague 2
Website: https://coi.gov.cz/informace-o-adr/
11.3. The Customer may also use the relevant online form provided by the Czech Trade Inspection Authority on its website.
11.4. This does not affect the Customer’s right to bring the matter before a competent court.
12. FINAL PROVISIONS
12.1. These Terms and Conditions are governed by the laws of the Czech Republic.
12.2. If any provision of these Terms and Conditions becomes invalid or ineffective, this shall not affect the validity and effectiveness of the remaining provisions, unless the nature of the matter indicates otherwise.
12.3. The Operator is entitled to amend or supplement these Terms and Conditions. The new version shall become effective on the date specified in the published version.
12.4. For contractual relationships already concluded, the version of the Terms and Conditions effective at the time the relevant contract was concluded shall apply, unless the parties agree otherwise or the law provides otherwise.
12.5. The current version of the Terms and Conditions is always available on the Portal at www.fishtime.cz.
12.6. These Terms and Conditions shall become effective on 12 November 2026.
REAL DREAM s.r.o.
Operator of the Fishtime.cz travel agency
